Refund policy

At 3D ZeBrazil, we take pride in the quality of our handcrafted 3D printed collectibles and gifts. Please read our return and refund policy carefully before making a purchase.

Return Window We accept return requests within 14 days of the delivery date. After this period, we are unable to process returns or refunds.

Eligible Items Items are eligible for return if they arrive damaged, defective, or significantly different from what was described. Due to the handcrafted and made-to-order nature of our products, we do not accept returns for buyer's remorse or change of mind.

How to Request a Return To initiate a return, contact us at 3dzebrazil@gmail.com within 14 days of receiving your order. Please include your order number and photos of the item showing the issue.

Return Shipping

If the item is defective or damaged: we cover the return shipping cost.
If the return is for any other reason: the customer is responsible for return shipping costs.

Return Address Please contact us for the return shipping address before sending any items back.

Refunds Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–10 business days to your original payment method. Processing times may vary depending on your location and financial institution.

Non-Refundable Items